Damaged Product in ShipmentUpdated a year ago

In the event you receive a product damaged in transit, please reach out to a Rider Experience Agent as soon as possible. They can assist by filing a claim with the shipper on your behalf. You can reach us by phone, email, chat or SMS text at your convenience Monday through Friday from 7am to 7pm MT. 

When reaching out to file a claim, please have your original order number, tracking number and 2-3 photos of the damage ready.  

Please feel free to include additional photos if more are needed to sufficiently show damage to the product as well as the packaging it arrived in. Our goal is to resolve any issues as swiftly and efficiently as possible to get you back riding in no time.