Vitus warranties against material and manufacturing defects for the periods specified below. We may repair or replace any item verified as a legitimate warranty claim at our discretion. This warranty covers the original purchaser with proof of purcha
Accidents happen, and sometimes those accidents cause critical damage to your bicycle’s frame, rendering it unsafe or unfit to ride. In this situation, you may be entitled to an accidental damage plan discount provided your frame is still within the
To ensure your total satisfaction and to make sure you love your new bike, we offer a 30-day risk-free bike return policy. We’re riders just like you, so we understand it takes time to make sure your new bike is exactly what you want. We encourage yo
In the event you receive a product damaged in transit, please reach out to a Rider Experience Agent as soon as possible. They can assist by filing a claim with the shipper on your behalf. You can reach us by phone, email, chat or SMS text at your con